Incident Response
This document describes PayFlux's incident handling process for security issues.
Security Contact
Email: security@payflux.dev
For security vulnerabilities or concerns, contact this address directly. Do not file public issues for security matters.
Incident Handling Process
1. Report Received
- Security reports are acknowledged within 48 hours
- Reporter receives confirmation and a tracking reference
2. Triage
- Issue is assessed for severity and impact
- Affected components are identified
- Initial scope is determined
3. Containment
- Immediate mitigations are applied if necessary
- Affected systems are isolated if required
- Evidence is preserved for analysis
4. Notification
- Affected customers are notified if their data or operations were impacted
- Notification includes: what happened, what data was affected, and recommended actions
5. Post-Incident Review
- Root cause analysis is conducted
- Remediation steps are documented
- Process improvements are identified
Scope
This process applies to:
- Security vulnerabilities in PayFlux software
- Unauthorized access to PayFlux-operated systems
- Data handling incidents involving customer event data
Limitations
This document describes process intent for pilot-stage operations. It is not a contractual SLA or compliance guarantee.